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FAQ

BN3TH

What is BN3TH?

We strive to make the most innovative, comfortable, and best quality engineered apparel on the planet that provides uncompromising support for those progressive individuals who fill their lives with the activities and passions they love. We are a lifestyle and a brand driven by innovation, adventure, and comfort. By putting on a pair of BN3TH underwear, you unlock the confidence to invite adventure into your everyday life and be the best version of yourself.

How do you pronounce BN3TH?

BN3TH sounds like the proper spelling; 'beneath' or bee-neath, |bəˈnēTH|.

What is the meaning behind the name ‘BN3TH’?

The meaning behind BN3TH ties in with our headline: BN3TH the Surface.  On a literal level you have what's BN3TH the Surface of your clothing, our first-to-skin products, and on a figurative level, what's BN3TH the Surface of you.  What drives you? What are your passions?  Who is your true self?

What is the BN3TH mission statement?

WHEN DID WE ALL START BEING SO COMFORTABLE?
WHEN DID WE STOP SURPRISING OURSELVES?
LIVING TO WORK. PLAYING IT SAFE.
MOVING WHEN OUR WATCH TELLS US TO.
IT’S TIME TO CHALLENGE THE VOICE IN OUR HEAD,
AND STEP OUTSIDE OUR COMFORT ZONE.
THE THRILL OF ACCOMPLISHMENT WHEN YOU TRY SOMETHING NEW?
WE NEED MORE OF THAT.
SOMETIMES TO FIND BALANCE YOU NEED TO LOSE IT,
SO FALL, THEN FIGURE IT OUT ON THE WAY DOWN.
BLAZE YOUR OWN TRAIL.
AND FORGET ABOUT POINT B.
TODAY IS A TRIP AND YOU CHOOSE YOUR OWN ADVENTURE.
DISCOVER THE DIFFERENCE,
BN3TH THE SURFACE.

How do I share comments and feedback?

We love hearing from you! Our Customer Feedback form gives you the chance to voice your opinions and provide feedback, which in turn helps us improve! It can be found here.

How can I stay up to date on everything happening at BN3TH?

You can sign up for the BN3TH newsletter here to stay up to date on our latest releases, elite promotions, and exciting sweepstake offers!

Account Information

How do I create a customer account?

You can create a customer account here. This will keep track of your order history and preferred delivery details!

Product Information

What makes BN3TH unique?

Our MyPakage Technology is a 3-dimensional pouch that lifts and supports the male package, separating it from the rest of the body. This differs from regular underwear that is 2-dimensional. The shape of the ‘pouch’ means that they eliminate skin-on-skin contact, so sweat and heat are reduced and chaffing is a thing of the past, resulting in unparalleled comfort!

What is the Classics collection?

The Classics collection is our core product line, our best sellers, and your every day staple.  We offer a variety of colors and styles in the Classics collection, all for one great price.  
Browse the Classics collection

What is the Entourage Series?

The Entourage collection is our active, highly moisture-wicking product line, focused on collabs with our team of athletes and artists. This line showcases their creativity and brings their passions to life. Our Entourage is the life blood of our brand, our street team that represents all it means to be part of BN3TH.

What is the Pro Series?

The Pro series is our active, highly moisture-wicking product line made for movement. Pro products have a 1 3/8 inch waistband and are designed in sleek, neutral solids tones.

What is the difference between Boxer Briefs and Trunks?

Boxer Briefs are our most popular style and have a 6.5” inside leg. Trunks are half that length, with a 3.5” inside leg.

Can I wear BN3TH for sports?

Absolutely! Our MyPakage technology lifts and supports the male anatomy, eliminating skin-on-skin contact while our innovative design eliminates chaffing and irritation. Our Pro and Entourage series are moisture wicking, quick drying, and designed to move with you.

Can I wear BN3TH for swimming?

Yes! The Pro or Entourage series are the quickest drying and wick moisture away from the body, while offering great support in the water!

How do I know which underwear style is best for me?

It depends on your lifestyle and activities. Most of our customers tend to fall in love with the Classics collection and start adding to their drawer from there! If you need help figuring out what style is best for you, please reach out to info@bn3th.co.uk

Why don’t your products have a fly?

Our patented MyPakage Technology is a 3-dimensional pouch that helps us create the world’s best and most comfortable underwear. We found that putting a hole in our pouch compromised the support and comfort our customer’s love.

How do I wash my BN3TH products?

We recommend washing your BN3TH products in a cold wash for optimal longevity and performance.

Do you have a satisfaction guarantee?

Of course! We are so confident that you will love your experience wearing BN3TH that we have a 100% Satisfaction Guarantee. However, if you feel our BN3TH products do not meet your expectations you can get your money back within 28 days of purchase. This applies to full priced product purchased from our online store(s) only. Items purchased from local retailers, not from our online store(s), can only be exchanged, not refunded, and customers are responsible for all return postage expenses in this case. You can read about how it works here.

Sizing

Does your underwear fit all shapes and sizes?

We currently offer products for sizes 30-38 (S-XL). We want all body types and heights to feel confident in a pair of BN3TH. If you’d like to see an additional size added to your selection or have any feedback, please fill out our contact form as we take all feedback into consideration in our designs.

Do you have a size chart?

Of course we do! Check it out here.

What is the inside leg of BN3TH products?

The inside leg is the measurement our products from the bottom of the crotch to the bottom of the leg cuff/seam.  See our size chart for more details.

Exchanges

I need to make an exchange on a BN3TH purchase. Now what?

If you received your order and would like to exchange all or part of it, please fill out our Returns & Exchanges form detailing your request within 28 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed for an exchange & your items will be returned to sender. 

Items purchased from local UK retailers, not from our online store, can only be exchanged, not refunded, and customers are responsible for all postage expenses in this case. In the event we are out of stock of the your desired item, an item of the same value will be offered. 

 

Once BN3TH receives my items, when can I expect my exchange?

Please allow up to 3 business days after your return order has been received by our warehouse for your exchange to be processed. Exchange orders are processed shortly after receipt. Standard ground delivery will be used to get you your exchange order.

Returns

I need to make a return on a BN3TH purchase. Now what?

No problem! The BN3TH team is happy to continue to offer returns on all full priced BN3TH product within 28 days of purchase. If you receive your items and are unhappy with them and would like a refund, please fill out our Returns & Exchanges form detailing your issue within 28 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed & your items will be returned to sender. Returns only apply to product that has been purchased from our UK online store.

Do you provide free return postage?

We are confident that BN3TH will be the most comfortable underwear you'll ever own. In the rare case you need to make a return, we're happy to provide free postage back to our warehouse. Please fill out our Returns & Exchanges form detailing your issue within 28 days of receiving the item(s). Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed & your items will be returned to sender. Returns only apply to product that has been purchased from UK online store.

Once BN3TH receives my returned items, when can I expect my refund?

Refunds are processed shortly after receipt. Please allow 3-5 business days for the credit to appear on your statement.

Warranty

I think I have a defective BN3TH product. Now what?

We stand behind our product and will deal with manufacturing related issues on BN3TH product purchased within the past 6 months with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification, or purchased from a third party seller that is not an authorized BN3TH retailer. If you believe you have a defective product, please file a claim detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender. 

Order & Payments

Where do I buy BN3TH products?

Our UK web store carries a wide selection of sizes and styles! Want to see us in your favourite shop? Tell them about BN3TH and encourage them to apply through our Retailer Application Form.

What are my payment options?

Our online store accepts Visa, MasterCard, and American Express. You can also pay using Apple Pay, Google Pay, PayPal. Debit services accepted are Visa Debit and MasterCard Debit.

Will my credit card be charged immediately?

Your credit card will be charged for cost of goods, any applicable taxes, and delivery once you submit your order through our online store.

How do I know my order went through?

Upon submitting your order, you will receive a confirmation message on the screen. Moments after placing your order, you should receive a confirmation email with your order number to the email address provided.

I have a discount code. How do I use it?

If you have a BN3TH discount code, you can enter it during checkout on the right hand side of the screen below your order summary. You will see a text field that reads “Discount”. Enter your code there and hit “Apply” for your discount to take effect.

I just placed an order- can I adjust or cancel it?

Unfortunately once an order has been submitted, we are unable to adjust or cancel it. Please see our Returns & Exchanges form if necessary.

Delivery

When will my order leave the warehouse?

While we attempt to post all orders the day they are placed, please allow up to 2 business days from point of purchase for your order to leave our facility.

Where does my order post from?

All orders post from our warehouse in the UK (Burton on Trent).

How much is delivery?

We provide free standard delivery within the UK on all orders. Note: tracked or expedited shipping will incur a charge. If you pick this type of delivery, the delivery cost will be displayed during checkout for you to review before you submit your order.

How do I track my order?

All of our delivery methods include tracking. You will receive an email confirmation with a tracking number once your order leaves our facility. Please allow 24 hours for the tracking information to update accordingly.

My tracking shows that my order has been delivered- but it’s not here. Help!

Please send an email to info@bn3th.co.uk with your order details and tracking, and we can file a claim with the carrier. We suggest waiting 24 hours between alleged delivery time and filing a claim as it is not uncommon for the order to arrive shortly after the delivery notification has been deployed. Delivery notifications are controlled by the carrier.

Do you ship internationally?

At this time, www.bn3th.co.uk only accept orders to UK delivery addresses. 

Current Promotions

*Discount codes do not apply to multi-packs or sale items unless otherwise stated. If you use a discount code and make a return, you will be refunded the price you paid for the item after the discount was applied.

25% off with Newsletter sign up

Sign up for the BN3TH newsletter and receive a discount code for 25% off your next order. One (1) offer per customer. Minimum order value of £50. Offer cannot be combined with other discounts. Excludes sale items and 2-Packs. Offer expires March 31 2019.

10% Off Your First BN3TH Order

Applies to your first BN3TH order and is applied automatically at checkout.  One (1) offer per customer. No minimum order value. Offer cannot be combined with other discounts. Excludes sale items.